Free shipping on all orders over $75

Online Policies

Lavender
410 Peachtree Parkway
Ste 138
Cumming, GA 30041
tel. 678.513.9990 fax 866.219.4344

Returns & Exchanges

These policies cover online sales only. Items purchased from lavenderboutique.com must be returned to the online store only. Returns or exchanges will not be accepted at the Cumming location.

Thank you for shopping at lavenderboutique.com. If you are not 100% satisfied with your purchase we will gladly exchange it or refund your payment.

In order for items to be eligible for returns/exchanges, the item must be:

Unworn/unused
Unwashed
Not altered in any way
ALL tags must be intact

Lavenderboutique.com has the right to refuse the return of any merchandise that we determine does not meet these requirements. We are not able to accept returns or exchanges on sale items, lingerie, or jewelry as these items are FINAL SALE.

If you receive a defective product, you must notify us within 5 days of receiving the product to be eligible for a return. Original shipping and handling costs are not refundable and you are responsible for all shipping and handling costs associated with returning merchandise.

Orders that originally received free shipping that are returned in full for refund will be charged the shipping fee upon return. Shipping fees will be $8 for one item and $4 for each additional item.

Please follow the following return instructions:

• Contact us via email at customerservice@lavenderboutique.com for a Return Authorization Number (RA#) within 10 days of receipt of your package. Please include your order number and reason for return in the email. Return Authorization numbers will not be issued over the phone.
• We will process your request and issue a RA#.
• This number must be posted on the outside of the returned package. Returns WILL NOT be accepted without a valid RA#. All returns must be postmarked within 7 days of receipt of the RA#.
• Please send all returns or exchanges, insured, along with the original invoice in the original packaging to:

Attn: Returns
Lavender
The Avenue Forsyth

410 Peachtree Parkway, Ste 138

Cumming, GA 30041

• Once returned items are received by our returns department your credit card will be refunded- less any shipping charges. Please allow 3-5 business days for your return to be processed. In addition some credit card companies may take up to 3 business days to post the credit to your account. Once your return has been received and we have refunded your form of payment you will receive an email notification.

Exchanges

Exchanges are treated as returns. To exchange your item for a different size or color please email us at customerservice@lavenderboutique.com with your request. We will issue you a RA# for the item that you would like to return. You will be charged for the new item when it ships out and you will receive a refund for the item you send back once we receive it.
Exchange items will be shipped free of charge (within the U.S. excluding Hawaii and Alaska) the first time, after that a shipping charge of $8 for one item and $4 for each additional item will be applied.

Shipping & Handling

Domestic Orders

Free Shipping Over $75 is valid only within the Continental United States.
Free Shipping does not apply to Hawaii or Alaska.

We use UPS as our preferred shipping carrier, and therefore are unable to deliver to APO/FPO addresses or P.O. Boxes. All orders placed with UPS Ground Shipping will take 1-5 business days to arrive. During the checkout process you will have the option to choose other shipping options including 3-day shipping. Please remember that delivery time does not include Saturdays, Sundays or Holidays. Please note that some orders may be shipped using USPS instead, depending on delivery address.

International Orders

Please email customerservice@lavenderboutique.com or call us at 678.513.9990 if you would like to place an international order. All duties, taxes, or fees required to be paid for purchased items, outside of the United States are the sole responsibility of the customer.

Saturday Delivery

Please email customerservice@lavenderboutique.com or call us at 678.513.9990 if you need Saturday delivery.

Order Processing

Orders placed Monday-Friday before 3 PM EST will begin processing that day, excluding holidays. All orders placed after 3 PM EST will begin processing the next business day. Orders placed on Friday after 3 PM EST or Saturday - Sunday will begin processing on the following Monday. Orders are shipped within 1-2 business days pending availability, credit authorization, and address verification.
Once your order has shipped you will receive an email confirmation and tracking number.

Order or Credit Card Issues

If there is a problem with your order we will email you for further information or verification. If you do not respond within 24 hours of that email, we cannot hold that product for you.

Order By Phone

If you have any questions about styles or sizing or want to place an order over the phone we welcome you to contact us at 678.513.9990.

Order Inquiry

If you have any questions regarding the order you placed you may contact us via email at customerservice@lavenderboutique.com

Out of Stock Items

We do our very best to ensure that all items are in stock. However sometimes we experience a greater then expected demand for an item. In the event that you have ordered something that is out of stock we are truly sorry and you will be notified immediately via email and your credit card will not be charged. Lavenderboutique.com receives new merchandise weekly so make sure you shop often so that you don’t miss anything you just cannot live without!

Refused Shipments

If you decide to refuse any shipments from lavenderboutique.com, you are responsible for the original shipping charges to you, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package to lavenderboutique.com. This amount will be subtracted from your merchandise refund.

Sales Tax

Sales Tax will be added for all orders shipped within Georgia (7.0%)

Directions to our Cumming, GA location

If you are in the Atlanta or the Cumming area please stop in and say hello! We would love to see you!
From GA 400 N, take exit 13 (Peachtree Parkway). Turn right and Lavender is located in The Avenue Forsyth shopping center. We are located next to Fuzziwig's.

Our Privacy Statement

We neither sell nor share your information with outside companies or third parties.

When you purchase from our online store, we collect your name, billing and shipping addresses, phone number, e-mail address, and credit card information. You provide this information so we can process and ship your order. We respect your privacy by not selling or sharing this information.

We encourage you to sign-up for our e-mailing list. These letters provide you with advanced notice of store sales, new merchandise, and other store-related events. But, of course, you have the freedom to add or remove your name from our list at any time.

Online Security

Your credit card is completely safe.

Protecting your information is our highest priority. We have developed several safeguards to keep your information completely confidential. To proceed to checkout, you must enter your e-mail address and create a password. The checkout process itself employs Secure Sockets Layer (SSL)* technology to insure your safety.

*Secure Sockets Layer encrypts your order information and sends it to a secure server, making it impossible for that information to be decoded by a party outside of the store you shop with.

Furthermore, only our store will have your information; other members of the Modern Retail community will not have access to your information unless you decide to shop with them.

To check the security of your connection during checkout, look for the unbroken key or closed lock at the bottom of your browser window. This indicates SSL is active.

Shopping Online

To add an item to your bag, simply click the add to bag button next to it. (Items you put in your bag will not be bought by you until you have completed the checkout process.)

To remove an item from your bag, simply click the remove link next to the item you wish to discard.

To view what is in your bag at any time, click the "shoppingBag" link in the page header.

To purchase what you've selected, click on your shoppingBag and click "checkout". Follow the three simple steps to purchase your items.

Once we have confirmed your order, an account for you is automatically established for the Modern Retail community of stores.

To access your account in the future, click the "myAccount" button in the header of any page and enter the e-mail address and password you created at checkout. (If you have not been through checkout, but would like to create an account, simply click on my account and follow the steps to create a new account.)